Frequently Asked Questions

Where are you located?

We are located at 11 Gibb Street in Oshawa. On the south west corner of Gibb and Simcoe Street.

What is the Urgent Care Department?

A service provided to patients who are unable to book with their own Family Doctor. We will see patients for short appointments during the walk-in clinic on a first come first serve basis. Patients are advised to call 911 for any major medical emergencies such as chest pains, shortness of breath, major trauma.

What are your Urgent Care hours?

Monday to Thursday 8:30 am to 8:00 pm

Friday 8:30 am - 6:00 pm

Saturday 9:00 am to 4:00 pm ( with one hour lunch)

Sunday 12:00 noon to 4:00 pm

Please note wait times vary depending on the number of patients and the urgency. During the day there are two physicians in Urgent Care. In the evenings and weekends there is only one.

Do I need to bring my heatlh card to each appointment?

Yes, the Ministry of Health and Long Term Care requires that a patient present their health card for each visit. The receptionist will ask to see the card and verify the information that we have on file for you.

What is Telehealth Ontario?

Telehealth Ontario is a free, confidential telephone service you can call to get health advice or general health information from a Registered Nurse, 7 days a week, 24 hours a day. This means quick, easy access to a qualified health professional, who can assess your symptoms and help you decide your best first step. Please note that Telehealth Ontario should not replace an urgent situation and all such calls should be made to 911.

1-866-797-0000 TTY : 1-866-797-0007

How do I book an appointment?

Please see the section under patient information, Appointments. Most of the physcians in the Clinic use a centralized booking service. This means that you will have access to your physicians' office even if they are not there. Please note that certain times are busier than others and there may be a bit of a wait. Every effort is made to book an appointment as quickly as possible. Please call 905-579-1212 and press 1.

If your physician is not listed under the directory for central booking, then please call the office directly.

How do I cancel an appointment?

We understand there are times and/or extenuating circumstances when patients are unable to keep their scheduled appointment(s). We respectfully ask that you contact us at 905-579-1212 press 1 at least 24 hours in advance or as soon as possible, so this time can be made available to other patients.

Are any of the Physicians taking on new patients?

Please call central bookings 905-579-1212 Press 1 and the attendant will give you a list of physicians taking on new patients.